Privacy Policy

Your Personal Information and Privacy

This Privacy Policy explains how we collect, store, use, disclose, and manage your personal information, and the measures we take to protect it.

By providing personal information through our website or services, you acknowledge the inherent risks of transmitting information online and agree not to hold us responsible for any breach of security unless we have breached applicable law, acted with gross negligence, or deliberately failed in our obligations to you.

We may disclose de-identified, aggregated information about users for research, reporting, or business development purposes.

We take privacy complaints seriously. Our complaint handling procedure is outlined below.

Definitions

Information and Records
This policy applies to electronic and physical records. It does not apply to publicly available information or employee records where exempt under applicable privacy legislation.

Personal Information
Information that identifies you or could reasonably be used to identify you.

Sensitive Information
Includes health information, genetic data, biometric information, criminal history, political or philosophical beliefs, and membership information, as defined by applicable privacy laws.

What Types of Personal Information Does The Sugar Medic Collect?

Depending on how you interact with us, we may collect:

Full name

Date of birth

Gender

Email address

Phone number

Residential or mailing address

Occupation

Health information relevant to our services

Lifestyle and wellbeing information

Government-issued identifiers (where required)

Payment or financial details

Information about the technology you use to access our services

Communications between you and us

You may choose not to provide personal information. However, this may limit our ability to provide services to you. Where appropriate, you may use a pseudonym or remain anonymous, though this may restrict access to certain services.

Why We Collect, Hold, Use and Disclose Personal Information

We collect, store, and use personal information to:

Provide our services, programs, consultations, and digital resources

Deliver education, coaching, and health-related support

Process payments and manage accounts

Assess eligibility for programs or services

Communicate with you about appointments, updates, or offers

Respond to enquiries

Meet legal, regulatory, or professional obligations

Disclosure of Personal Information

We may disclose your personal information to:

Trusted service providers and business partners

Payment processing providers

IT and technology providers

Cloud storage providers

Professional advisors (lawyers, accountants, auditors)

Government agencies or authorities where legally required

Prospective purchasers of our business (if applicable)

We may disclose personal information without consent where required or authorised by law, including where necessary to prevent serious threats to health or safety.

Use of Third-Party Software

Our website and services may use third-party platforms or technologies, including but not limited to:

Analytics providers (e.g., Google Analytics)

Email marketing platforms

Payment processing services

Online booking systems

Practice management software

These third parties may collect and process personal information in accordance with their own privacy policies. We encourage you to review their policies as we do not control their data handling practices.

Direct Marketing

With your consent (express or implied), we may use your personal information to send you updates, educational materials, offers, or marketing communications.

You may opt out at any time by:

Clicking the “unsubscribe” link in emails

Contacting us directly

We will process opt-out requests promptly.

Cross-Border Disclosure

Your personal information may be stored in cloud-based systems or processed by service providers located outside your country of residence.

By providing your personal information, you consent to this disclosure. While we take reasonable steps to ensure overseas providers comply with privacy obligations, we cannot guarantee compliance with all foreign privacy laws.

How We Store and Protect Your Information

We take reasonable steps to ensure personal information is:

Accurate

Complete

Relevant

Secure

Electronic records are protected by password access, secure servers, and restricted permissions. Physical records are stored securely.

While we implement reasonable safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing and Correcting Your Personal Information

You may request access to or correction of your personal information by contacting us in writing.

We will respond within a reasonable timeframe, provided:

Your identity can be verified

Granting access does not infringe on others’ privacy

The request is not frivolous or unlawful

We may charge a reasonable administrative fee for access requests where permitted by law.

Complaints

If you have concerns about how your personal information has been handled, please contact:

Dr. Kiri Blight
The Sugar Medic Founder
Email: [email protected]

We will investigate and respond promptly and professionally. If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction.

More Information

For further information about this Privacy Policy or how we manage personal information, please contact:

The Sugar Medic
Email: [email protected]